Before connecting a new channel, please inform your online travel agent (OTA) that you are using SiteMinder as your channel manager. During the connection process, we will ask you to input your channel account details such as the 'hotel code'.

To connect to a new booking channel:

Five steps in the channel connection wizard:

Depending on the channel, it will either be displayed directly under Active Channels and you can commence mapping your room rates to the channel, or the channel will appear under "Channels awaiting setup", in which case our Support Team will send an email to you shortly once the connection is active. Steps will be provided on how to map your room rates.

Once a connection is activated, you may commence mapping your room rates to the channel. The activated channel will be listed in the Active Channels list under CHANNELS.

To update an existing channel connection:

Should you wish to disconnect a channel from the channel manager, you must first contact the channel directly and ask them to remove the connection.

Once the connection is deactivated, a supervisor user needs to email the support team requesting a complete removal of the channel from Channel Manager.

Please note: Should you choose to delete a channel, updates for this channel will no longer be sent. Room rate mappings and data will also be permanently lost.
You will no longer be able to view any reservations previously received from the deactivated channel in Channel Manager.

Removing a booking channel does not automatically end your subscription to that channel. You will need to contact the booking channel directly if you no longer wish to sell your rooms with them.

You can customise the display order of your channels in the Channel Manager.

To change the order of your channels:

Any changes to the channel order will be reflected throughout the Channel Manager.

When mapping to Agoda Opaque, Mobile, or Domestic rate plans (derived room rates on Agoda) the Channel Manager will send rates and availability, but these will be ignored by Agoda unless they represent a better offer than the derived rate/availability on Agoda, i.e. greater availability and/or a better price.

The easiest way to get your property listed on Airbnb is to apply to set up this channel through your channel manager.

Once your property is approved by Airbnb, it will then be connected as a channel to your channel manager. You will then need to add pictures, descriptions, and other content for your property, which will be reviewed by Airbnb.

Please note that you will need to provide AOT with your Email Alias so that reservations can be successfully delivered to channel manager. The Support Team would be able to provide you with this information should you not know your email alias.

Booking.com is a leading online travel agency and one of our most popular channels, and with more than 28 million listings worldwide. Connecting to it can significantly boost your property’s reservations, revenue, and visibility. about the channel and how to connect it in Booking.com.

Trip.com was formerly known as Ctrip. Hotel Code 2 needs to be filled in if you have enabled Prepay AND Postpay model on Trip.com. Your Trip.Com Account Manager should have provided you 2 different hotel codes to be inputted on the Channel Manager.

Expedia is one of the world's leading online travel agencies. Connecting to it can significantly open your property up to reservations from around the globe, thereby increasing your occupancy and revenue. about the channel and how to connect it in .

Before requesting this connection, please contact your Account Manager at HostelWorld. They will enable the connection and provide you with your Hostel Number and API Password. You can login to Hostelworld to check who your Hostelworld contact is.

Please reach out to HotelsCombined Support Team (support@revato.com) if you need the Hotel Code. You will also need to request them to enable Web Service connection.

If you have one Hotwire extranet login to access multiple properties, please contact your Hotwire Account Manager and request a Username/Password for the Channel Manager to access the extranet for the individual hotel you are connecting.

Before adding the channel in channel manager please Login to the HRS extranet and follow these steps:

Compared to other channels, HRS is quite unique in the way rooms and rates are configured using rigid room types and rate categories. HRS supports a variety of room rate functionality: some room rates sync availability, rates, restrictions, and reservations, while others only send reservations.

Due to this complexity, it's important to understand how each room rate behaves when mapped to the Channel Manager.

To initiate the iHotelier PMSConnect connection, please contact your iHotelier account manager and request the connection.
iHotelier will then forward your connection credentials to the Channel Manager support team.

Please ensure to add bookings@siteminder.com.au to the Secondary Email on NeedItNow's extranet.

This channel is available as a direct connection to hotels in Australia only. For hotels outside Australia, if you want your inventory to be passed to Qantas/Jetstar, connection can be made via Expedia. Please contact Expedia directly should you wish to establish a connection with Qantas/Jetstar.

To initiate the SynXis/Channel Manager (XML) connection, you should first add SynXis via Channel Manager. You should then contact your SynXis account manager to request the connection.

SynXis will then forward your connection credentials to the Channel Manager support team.

Please note: In case of having a very large number of room rates in SynXis, you might want to leave certain room rates unmapped. If you decide to leave certain room rates unmapped, you will need to use the option process reservations by room code. If process reservations by room code is enabled in the channel settings, reservations for all room rates (mapped or unmapped) will be processed by the channel manager as long as there is one mapped room rate of the same room type.
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By default, all reservations will be processed using the rate code of the first mapped room rate of the same room type.

The reservation mapping fallback field allows you to specify which mapped room rate (and rate code) will process reservations for all room rates of a same room type. No more than one room rate (for each room type) should be set to yes for the field r eservation mapping fallback

To specify a mapped room rate as the 'reservation mapping fallback ':

Reservations for unmapped room rates of the same room type as the ' Fallback ' room will now be processed using this rooms rate code.

This is a custom-built connection. You will need to contact the channel manager support to request the connection.

Your request must include:

Once the request has been processed, the appropriate Tourism Board will contact you and provide your TOMAS account details.

Extra charges/discounts in Room Rate Settings only add these information to TOMAS. If you decide to change or remove extras, you must make the change in both the channel manager extranet and the TOMAS extranet.

TripConnect instant booking is an easy-to-activate channel, but it works slightly differently than other channels. TripAdvisor uses all settings in channel manager to update your information on TripAdvisor's website.

More information on TripAdvisor Instant Booking is available via the following links:

TripAdvisor setup in channel manager, fields marked with the "*" are required.

The process of connecting to TripAdvisor Instant Booking requires detailed information about your property and available rooms. You will need to map your rooms before completing TripAdvisor's self sign-up process.

There is a 24 - 48 hour wait from the time you enabled the channel in the Channel Manager before completing the self sign-up on TripAdvisor.
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This is because a list of enabled properties is sent to TripAdvisor every 24 hours. Your property must be on the list before you can complete the self sign up wizard.

TripAdvisor's self sign-up wizard can be accessed here.

To complete the form choose RDX / SiteMinder as your 'Connectivity Partner'. Upon the successful completion of the Self-Signup Wizard your hotel will be live on the channel within 24hrs.