What is the Payments Dashboard?
The SiteMinder Payments dashboard gives you a clear view of all your transactions and bank payouts processed through SiteMinder Pay. Track your payments, refunds, fees, and payouts.
How do I access the SiteMinder Payments dashboard?
To access the Payments dashboard, go to My apps > Payments.
View transactions and refunds
The Transactions tab of the Payments dashboard provides a list of all charges and refunds processed through SiteMinder Pay. Information includes date, time, description/reservation number, name, payment method, transaction type and amount.
You can search for a particular transaction by using the Filter or Search functions, e.g. by entering a Reservation ID.
Click on an individual transaction in the Transactions tab to view more information about that charge or refund.
View and manage payouts
The payouts tab provides a list of all payouts transferred by SiteMinder Pay to your nominated bank account. It has both a summary and a detailed view.
Payouts Summary View: The payouts tab provides a list of all payouts that have been deposited or are in transit to your bank account.
The date shows the date the payout has - or is estimated to - clear in your bank account.
The Status column shows in the deposit is In Transit or Paid.
Payouts Detailed View: If you click on an individual payout in the Payout Summary View, you will be provided with more information about the transactions - both charges and refunds - that make up that payout.
You will see a summary of the total number of charges and refunds and their associated fees. Clicking on an individual transaction will take you to the detailed view of that transaction.
How do I make a refund?
Go to My Apps > Payments > Transactions.
Find the payment you would like to refund in the Transaction Summary screen. You can use the Search and Filter functions to find a particular transaction.
Click on the charge to open the Transaction Details screen.
Click the Refund button.
Confirm the amount to refund and click Process Refund.
If the refund has successfully processed, you’ll be taken to the Refund Successful screen.
We submit any refund you make to your guest's bank immediately. The cardholder will receive the funds from a refund in their account approximately 5–10 business days after the original refund, depending on which bank they use.