What is the SiteMinder Payment Dashboard?
The SiteMinder Payment dashboard allows you to view and manage all your SiteMinder Payment transactions.You are able to view previous transactions, initiate refunds, and view payouts made into your bank accounts.
The dashboard is a single place to manage all transactions processed through SiteMinder Payment. It contains two tabs:
Transactions (guest charges/refunds)
Payouts (funds transferred into your hotel’s bank account).
How do I access the SiteMinder Payment dashboard?
The dashboard is accessible through the ‘My Apps’ tab in the top right of the header of your Booking Engine extranet.
Please click on the ‘Payments’ tab from the ‘My Apps’ dropdown to open the dashboard.
What can I do on the Transactions tab of the dashboard?
The transactions tab provides a list of all charges and refunds processed through SiteMinder Payments. It has both: a summary and a detailed view.
Transaction Summary View: The Transaction Summary view is the default landing screen of your dashboard.
It provides a chronologically ordered list of all charges and refunds processed through SiteMinder Payments and includes the date and time of when the transaction was processed, the associated Booking Engine Reservation ID, cardholder name, and currency.
The ‘Amount’ is the total amount that was charged to the guest.
You can search for a particular transaction by using the Filter or Search functions, e.g. by entering a Reservation ID.
Transaction Detailed View: If you click on an individual transaction in the Transactions Summary View, more information about that charge or refund will be displayed.
What can I do on the Payouts tab of the dashboard?
The payouts tab provides a list of all payouts transferred by SiteMinder Payments to your nominated bank account. It has both a summary and a detailed view.
Payouts Summary View: The payouts tab provides a list of all payouts that have been deposited or are in transit to your bank account.
The date shows the date the payout has - or is estimated to - clear in your bank account.
The Status column shows in the deposit is In Transit or Paid.
Payouts Detailed View: If you click on an individual payout in the Payout Summary View, you will be provided with more information about the transactions - both charges and refunds - that make up that payout.
You will see a summary of the total number of charges and refunds and their associated fees. Clicking on an individual transaction will take you to the detailed view of that transaction.
How do I initiate a refund?
Locate the payment you would like to refund in the Transaction Summary screen. You can use the Search and Filter functions to find a particular transaction.
Click on the charge to open the Transaction Details screen
Click the “ Refund ” button
Confirm the amount to refund and click “ Process Refund ”
If the refund has successfully processed, you’ll be taken to the “Refund Successful” screen
We submit any refund you make to your guest's bank immediately. The cardholder will receive the funds from a refund in their account approximately 5–10 business days after the original refund, depending on which bank they use.
Please note: the Transaction Summary screen contains a list of both Charge and Refund transactions.
You will only be able to initiate a refund on a Charge transaction. You will also not be able to refund for a value greater than the original charge amount.
Which transactions are shown in the dashboard?
Only transactions (charges and refunds) that have been processed using SiteMinder Payments will show in the dashboard. Recorded transactions for payments that occurred outside of the SiteMinder Payment (e.g. cash, EFTPOS machine) will not be recorded in the dashboard.
I have multiple properties on SiteMinder Payment, do I have a dashboard foreach or a rolled-up dashboard?
Each dashboard only displays transactions for a single property. If you have multiple properties, you will have to navigate to the dashboard through your booking engine’s extranet for each respective property. The dashboard does not roll up multiple properties.
Whom do I speak to if I need help?
For any assistance with the SiteMinder Payments, please contact SiteMinder Support or your Payment Specialist directly.