Important to know:
The Billing portal is a self-service tool that allows you to manage and pay your SiteMinder invoices.
Only billing users can access the self-service Billing portal.
The first billing user(s) and primary billing user are created during your onboarding process with SiteMinder based on the information provided by you.
Any billing user can create and delete other billing users, plus assign the primary billing user role via the Billing users tab.
Introduction to the Billing portal
The Billing portal is a self-service tool that allows you to:
view all of your SiteMinder past and current invoices, payments and adjustments;
manually pay your SiteMinder invoices;
set up automatic payments for your SiteMinder invoices;
download invoices and adjustments as PDF files;
export CSV files with lists of invoices and payments;
view details of pending and invoiced booking fees for Demand Plus;
create, delete, and assign billing users — accounts with access to Billing.
To open your self-service Billing portal, make sure you are logged in with a billing user, click on My apps at the top right, and select Billing.
Overview: manage billing accounts
The Overview tab shows your billing accounts and their Account balance due.
You can have more than one billing account, depending on your SiteMinder products. For example, you can have a billing account for your SiteMinder subscriptions, one for Demand Plus, and one for GDS by SiteMinder. Each account is billed separately.
If you are enabling automatic payments, make sure to set up automatic payments in each billing account.
View invoices
You can view your SiteMinder invoice(s) in the Invoices tab. You can view past and current SiteMinder invoices, payments, and adjustments for each billing account.
How to read your SiteMinder invoices
You can view your SiteMinder invoice(s) by clicking on My apps at the top right > Billing > Invoices.
Find explanations for each section on your SiteMinder invoice(s) below:
Your billing address — the address set for your property for billing purposes. Although your billing address and your property address can be the same, updating your property address (under Property settings > Property details) does not update your billing address.
Total balance — the balance due, which is a sum of the Balance carried forward (the amount overdue from old invoices) and This invoice (the amount due for this month).
Invoice comments — tax requirements or relevant compliance information will be included here, if applicable.
Summary of this invoice — breakdown of the invoice total: new charges excluding tax, taxes, adjustments, credits, and payments.
Self-service Billing portal link — the link to log in to your self-service Billing portal.
SiteMinder Billing website — bank details can be found here for bank transfers.
New charges — details of the charges to be paid: subscriptions with amounts calculated per usage days or one-time charge setup fees. Discounts will also be listed here (the amount will be subtracted).
Subtotal (Excl. tax) — the subtotal after discount excluding taxes.
Important information — terms and conditions of the invoice.
💡Your first invoice is pro-rated.
Pay an invoice
If the Account balance is not zero and the account shows a Pay now button, it means that there is an invoice to be paid for that billing account. You can pay the invoice by clicking on the Pay now button.
If a pending invoice is paid in full, the Account balance will change to zero.
If more than the Account balance has been paid, the balance will be stored as credit towards future invoices.
When paying SiteMinder invoices manually, you can opt-in to enable automatic payments for future invoices, which will help save time and prevent missed payments.
You can enable automatic payments per billing account or update your payment method via the Accounts tab in your self-service Billing portal.
About your billing account’s status
If no status is shown, there are no overdue invoices. However, there could still be an amount payable; if there is, pay it before its due date.
If the account shows an Overdue status, one or more invoices on this account are overdue. You must pay the invoice(s) as soon as possible to avoid your access being restricted or the cancellation of your services.
Booking fees
View the details of all transactions for Demand Plus in Billing > Booking fees tab. See a breakdown of how booking fees are calculated, and the billable amount for each transaction. Filter fees by account and date period, or by status (pending or invoiced). Export the list of booking fees by downloading a CSV file.