Access the Billing portal
To access Billing, log in, click on My apps at the top right > select Billing.
💡 You must have billing user permissions to access the self-service Billing portal. The first billing users and a primary billing user are created during your onboarding process.
View and download invoices
SiteMinder invoices are issued for your SiteMinder subscription and add-ons such as Demand Plus. To view or download your invoices:
Click on My apps at the top right > select Billing.
Go to the Invoices tab.
Under the filters, click Invoices.
Select your account in the filter.
Choose a date range.
Enter an Invoice number if searching for a specific invoice.
Click Search.
Download individual invoices as PDF files by clicking the download button, or click Export as CSV to download all filtered invoice data as a spreadsheet.
View payment history
View payments you've made for your SiteMinder invoices:
Click on My apps at the top right > select Billing.
Go to the Invoices tab.
Under the filters, click Payments.
Select your account in the filter.
Choose a date range.
Enter a Payment number if needed (found in your payment confirmation e-mail).
Click Export as CSV to download your filtered payment history.
About adjustments
Adjustments are separate charges or deductions that modify your billing account's total payable amount. These can be:
Credit (credit memo) — decreases the amount of your payments.
Charge (debit memo) — adds to the amount of your payments.
View adjustment history
To view your adjustment history:
Click on My apps at the top right > select Billing.
Go to the Invoices tab.
Under the filters, click Adjustments.
Select your account in the filter.
Choose a date range.
Click the download button next to any adjustment to save it as a PDF.
💡 Note: the Export as CSV option downloads the data shown in the table, not the individual documents.