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Tips to keep your account secure
Tips to keep your account secure

Protect your user accounts and guest data by following these security best practices.

Updated over 3 weeks ago

Password security

  • Use strong passwords that are at least 12 characters long.

  • Ensure passwords contain both lowercase and uppercase letters.

  • Include at least one number in your password.

  • Make sure your password is different from your last four passwords.

  • Avoid using common words or personal information (like birthdates) in your password.

  • Use different passwords for different business accounts.

  • Change your password immediately if you believe it's no longer secure.

  • Avoid writing down passwords or saving them in insecure files or e-mails.

Access and security

  • Create individual user accounts for each team member with unique e-mail addresses. Do not use shared e-mail addresses like info@hotel.com.

  • Never share passwords or user accounts between team members. This goes against the Payment Card Industry Data Security Standards (PCI DSS).

  • Use multi-factor authentication (MFA) through your SiteMinder mobile app or a third-party authenticator app.

  • Set appropriate permission levels for each user based on their job responsibilities.

  • Regularly review your user accounts and remove access for staff who no longer work at your property.

  • Log out after each session when using shared computers and do not save credentials in browsers.

  • Keep your devices updated with the latest security updates.

  • Lock your computer when you step away from it.

Following these practices will help protect your property's data and your guests' personal information from unauthorised access.

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