Password security
Use strong passwords that are at least 12 characters long.
Ensure passwords contain both lowercase and uppercase letters.
Include at least one number in your password.
Make sure your password is different from your last four passwords.
Avoid using common words or personal information (like birthdates) in your password.
Use different passwords for different business accounts.
Change your password immediately if you believe it's no longer secure.
Avoid writing down passwords or saving them in insecure files or e-mails.
Access and security
Create individual user accounts for each team member with unique e-mail addresses. Do not use shared e-mail addresses like info@hotel.com.
Never share passwords or user accounts between team members. This goes against the Payment Card Industry Data Security Standards (PCI DSS).
Use multi-factor authentication (MFA) through your SiteMinder mobile app or a third-party authenticator app.
Set appropriate permission levels for each user based on their job responsibilities.
Regularly review your user accounts and remove access for staff who no longer work at your property.
Log out after each session when using shared computers and do not save credentials in browsers.
Keep your devices updated with the latest security updates.
Lock your computer when you step away from it.
Following these practices will help protect your property's data and your guests' personal information from unauthorised access.