The guest list in Guest Engagement shows all your upcoming guest reservations from today onwards. Use it to view reservation details and manage guest communications.
View the guest list in Guest Engagement
To view and manage your guest list in Guest Engagement:
Go to Guest Engagement > Guests > Guest list.
View your guest list, which defaults to showing reservations for the next 30 days.
Click Add filter to filter by guest name, room type, and other options.
Click on a guest name to open their profile.
💡 Notes:
By default, the guest list shows only guests with valid email addresses. Turn off the View only emailable guests filter to see cancelled reservations, duplicate reservations, and guests who have unsubscribed.
Create subscriber lists for Guest Engagement campaigns by filtering guests and adding them as subscribers.
Export your filtered guest list to a spreadsheet by clicking the Export button in Guest Engagement.
View guest profiles in Guest Engagement
Click on a guest name to view their complete profile in Guest Engagement. The profile includes:
Guest information
Reservation details
Post-stay ratings
Special requests and check-in information appear when guests submit this data via your check-in form.
View scheduled and sent messages in the Messages tab.
Track all guest interactions with Guest Engagement in the Activity timeline tab.
Additional tabs appear when guests complete actions like Guest Engagement surveys.
Manage guest subscriptions
Click Unsubscribe to stop Guest Engagement emails for the current stay only.
To permanently unsubscribe a guest from Guest Engagement, add their email address in Guest Engagement > Communication > Global exclusions.
View previous stays
View previous reservations and guest activities in Guest Engagement in the Related reservations table.