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Guest Engagement

Guest Engagement

64 articles

Setting Up Guest Engagement

Setting up Guest Engagement

Set up your property settings

Set up Communication

Set up the check-in form

Set up your digital guest directory

Set up guest feedback

Setting up and managing upsells

Guest Engagement setup checklists

Guest Engagement: video tutorials

Set up general settings in Guest Engagement

Notification settings for Guest Engagement

Add languages and translations in Guest Engagement

View the system log in Guest Engagement

Ensure your Guest Engagement messages reach Expedia guests

Messaging hub_{4 articles}

Scheduled messages_{11 articles}

View received feedback in Guest Engagement

View returned check-in forms in Guest Engagement

Manage orders in Guest Engagement

Guest analytics

Analytics for scheduled messages

Feedback analytics

Upsell analytics

Directory Module Overview

Info card types for your Guest directory

Adding a new card to your Directory

Additional services for your Concierge

Add directions to your Concierge in Guest Engagement

Directions for your Concierge

Share your Guest directory with QR codes

Create clickable phone numbers in your Guest directory

Add Google Maps directions to your Guest directory

Configure your digital Concierge and Guest directory

What happens when a guest submits a check-in form

Create a check-in form

Customising the Check-in module

Choose questions for your check-in form

Create and manage upsell offers

Add a new offer

Add questions to your upsell offers

About creating targeted upsell offers

Advanced settings for upsell offers and room upgrades

Control offer visibility with segments

Make offers prominent in upsell messages

Manage guest feedback

Customise your feedback surveys

Create effective post-stay survey questions

Add a guest in Guest Engagement

View guest list and profiles in Guest Engagement

Connect Guest Engagement to Mailchimp

View guest messages sent through your Concierge