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Guest Engagement
93 articles
How can I change the text of the Order Confirmation email?
How to send guests to an external booking platform from an offer
When a guest orders something, who will be emailed about it?
How can I send multiple emails to one address for several reservations?
If a guest speaks a language that isn't active, which language will they see?
How can I tell if a guest has unsubscribed from receiving our emails?
How can I tell if an email has been sent to a guest?
How does Guest Engagement know which language to show to a guest?
How can I prevent a guest from receiving Guest Engagement emails for just one stay?
How to prevent emails being sent to a regular guest
Why did I suddenly receive several Guest Engagement emails?
Does Guest Engagement receive Booking.com emails? Can we reach those guests?
How do I activate a new language in Guest Engagement?
Adding a new card to your Directory
Card types in your directory
Directory Module Overview
Directions
Additional services
Directions
How to set your directory "live"
Making phone numbers clickable so your gets can easily make calls
Put a Google Maps link in your card
An introduction to the check-in module
All the question and answer types available on the check-in form
What happens when the guest submits a check-in form
How can I improve my upsell email click rate?
How can I make offers more prominent in upsell emails?
Determine your property's personality
Identifying your guest personas
A really quick introduction to upselling
Setting up offers: The essentials
Adding a new offer
Adding questions to your offers
How much detail should you include in your offers?
Selling experiences
How can I show offers to guests staying only on certain dates?
Advanced offer settings
Controlling offer visibility using Segmentation
Configuring Feedback module settings
Customising your guest survey
The most useful survey questions
How to create a guest survey
Survey results tab
How do I control when guests see my feedback survey instead of being sent straight to TripAdvisor?
Is it possible to send my guests to Google rather than TripAdvisor?
Should I send an email or a text message?
Email segmentation
Additional ways to personalise your emails
An overview of email segmentation
Improving your email performance
Creating pre-stay emails
Creating during-stay emails
Creating post-stay emails
Notes on sending test emails
Scheduled messages
Email customisation basics
Overview of scheduled messages
Reservation update emails
Sending rules for scheduled messages
Global exclusions
Practical examples of Announcement emails
Using Announcements
Set up the check-in form
Set up your digital guest directory
Set up your property settings
Setting up and managing upsells
Set up your guest communication emails
Set up guest feedback
Setting up SMS
Customising the Check-in module
Setting up Guest Engagement
Using other languages
Configuring Expedia to allow Guest Engagement emails to be sent
Guest Engagement setup checklists