Customer Support

This article covers which scheduled messages you can send to your guests, and how to set them up.

Set up scheduled messages

How to customise scheduled messages — including the format and how to use guest reservation data.

Follow these instructions to get everything up and running and start sending text messages to guests in Guest Engagement.

How to test your scheduled messages before sending them to guests.

Learn how to send scheduled messages to specific guest segments.

How to set up a scheduled message to be sent when a reservation is modified.

Set up sending rules for scheduled messages to determine when your scheduled messages will be sent, and to which guests.

Control who receives your Guest Engagement emails by blocking specific addresses and domains.

Learn how to use announcement messages to communicate important information to your guests.

Send a one-time message to selected guests in Guest Engagement.

How to optimise your Guest Engagement emails to achieve better open rates and engagement from your guests.

Setting up and managing your pre, during, and post-stay messages.

Find answers and get help from Intercom Support and Community Experts

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