Customer Support

Communicate with guests using automated scheduled messages and Messaging hub.

Communication

Frequently asked questions about Messaging hub — a feature designed to streamline your conversations with guests in Guest Engagement.

Messaging hub: frequently asked questions

How to connect WhatsApp in Guest Engagement’s Messaging hub.

Connect WhatsApp in Guest Engagement

Create and manage WhatsApp templates to use via Messaging hub in Guest Engagement.

Create and manage WhatsApp templates

WhatsApp pricing: frequently asked questions

Streamline your conversations with guests in Guest Engagement.

Messaging hub

This article covers which scheduled messages you can send to your guests, and how to set them up.

Set up scheduled messages

How to customise scheduled messages — including the format and how to use guest reservation data.

Customise your scheduled messages

Follow these instructions to get everything up and running and start sending text messages to guests in Guest Engagement.

Set up and send SMS (text messages)

How to test your scheduled messages before sending them to guests.

Test your scheduled messages

Learn how to send scheduled messages to specific guest segments.

Segmentation settings for scheduled messages

How to set up a scheduled message to be sent when a reservation is modified.

Reservation update messages

Set up sending rules for scheduled messages to determine when your scheduled messages will be sent, and to which guests.

Sending rules for scheduled messages

Control who receives your Guest Engagement emails by blocking specific addresses and domains.

Global exclusions

Learn how to use announcement messages to communicate important information to your guests.

Use announcement messages

Send a one-time message to selected guests in Guest Engagement.

Send an announcement to guests

How to optimise your Guest Engagement emails to achieve better open rates and engagement from your guests.

Improve your Guest Engagement email performance

Setting up and managing your pre, during, and post-stay messages.

Scheduled messages

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