View feedback performance
Go to Guest Engagement > Analytics > Feedback.
Post-stay rating tab
The post-stay rating section shows:
Guest satisfaction: Breakdown of ratings submitted by guests.
Happy/unhappy guests: Monthly breakdown showing positive ratings (4-5) and negative ratings (1-3).
Rating average: View average post-stay ratings filtered by day, week, or month.
Rating breakdown: Shows the distribution of ratings 1-5 over time.
Rating breakdown by language and room type.
Rating breakdowns
View these rating breakdowns for the past 28 days:
Rating breakdown by language: Shows average rating and count by guest language.
Rating breakdown by room type: Shows average rating and count by room category.
If certain room types consistently receive lower ratings, consider these factors:
Room photos and descriptions may need updating to match current conditions.
Price point may not match guest expectations for value.
Consider room renovation or upgrades.
Survey results tab
View aggregated survey results by day, week, or month.
Read responses from any free text answer fields in your survey.
Track trends in negative rating responses.
💡 Note:
The survey results tab only appears if you use Guest Engagement's survey feature for negative post-stay ratings.
You can also view individual survey responses in the guest's profile in Guest Engagement >Guest activity > Feedback.