Your channel manager account has been activated and you are now live on our

systems.
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Please read the following Important notes that will help you to fully benefit from your account:

Please be vigilant about updating your availability and pricing well in advance, particularly over holiday periods - remember that maintaining pricing, availability and confirming room mapping on your Channel Manager is the responsibility of the property. Please use your Channel Manager’s extranet to compare and confirm values with what you have currently in your Channels.

Please be advised that reservation emails may come by email from your Channel Manager for some of your channels. Where provided, the customer's credit card CVC/CVV 3 digit security number will be at the bottom of this email. The remaining Credit Card Details can be found within the Reservations section of your Channel Manager. This information will remain in your Channel Manager for 7 days after the reservation check-out date.

Please be aware your Channel Manager will not override any contracted allocation you have agreed with any of your Online Travel Agents (OTA). Your Channel Manager will send the availability from your Inventory Grid. This does not override the contracted allocation on the OTA extranets.

Orange rates in the Inventory Grid send the instruction to Stop Sell the rate on the OTA extranet. It will not be possible for your Channel Manager to Stop Sell your rates where contracted allocation has not been met. The agreement is between the hotel and the OTA and therefore your Channel Manager does not keep record of whether your contracted allocation has been met. Please speak to your OTA account manager if you would like to discuss your contracted allocation with them.

Please check our Knowledge Base, where we have many helpful articles.

If you would need more assistance, please contact support.