Please follow the series of instructional videos below to get yourself started with the Channel Manager.
If instead you would prefer a recording of a full training session, see the bottom of this page.
1. How do I log into channel manager?
Q: What was the site again?
A: www.siteminder.com
Q: Is there a quicker way to log in?
A: We suggest you save the login screen (e.g. https://login.siteminder.com ) as a favourite page on your web browser for quick access.
Q: What do I do if I am unable to login?
A: Please see: Trouble logging in
2. The dashboard
Q: Can I customise my dashboard page?
A: The dashboard view cannot be customised, but please let us know of your feedback if you feel that you need more/different information to be displayed.
Q: Where do I go to update my user account details?
A: Click on the round icon in the top right-hand corner and select My Account to update your user details.
Q: Why do I keep on getting errors when creating a user?
A: Make sure that the email address used is unique to that user. I.e., do not use the same email address for multiple users.
Q: Can I view the user logs?
A: User logs are not accessible to even the property admin users. Please log a request with our support team if you wish to see user logs or changes based on a particular incident.
Q: Do you have a user guide for us to read?
A: Please visit Little Hotelier Knowledge Base
Our Online Knowledge Base has an updated database of useful articles and videos for you to view. It also highlights any new features or upcoming updates to the system.
3. The inventory grid
Q: Do I enter net rates (inclusive rates) or gross (++) rates in the inventory grid?
A: If a channel extranet requires you to enter the net rates, then you should set up those in the channel manager.
We recommend entering most of your channels settings and any rate adjustments on a channel by channel basis if there are differences in the rates using the derived settings or the channel multiplier
For more details, refer to section 6 in this document: Channels
Q: How do I update my rates?
A: For more information on updating your inventory please see: Channel Manager - Manage your inventory
Q: How does my inventory get updated if I am connected with a Property Management System?
A: Once connected to a Property Management System (PMS), it is best to check with your PMS provider as to what updates they are able to send through to channel manager, as they may not be able to control all the functionality offered by channel manager.
For more information on mapping your channel manager rates to your PMS , please see: Channel Manager - Map your room rates
4. Room and rate setup
Q: Will creating a room and/or a package in the channel manager automatically add it to my channel extranet?
A: No, creating a Room/Package in the channel manager does not create that room/package on your channel extranet.
You would need to create the same room/package in your respective channels before mapping them together.
5. Reservations
Q: I can't see the unlock button to view my credit card details?
A: You probably do not have the appropriate level of access to view the credit card information. Please contact the administrator who created your user account to request the appropriate permission.
Q: The channel's Credit Card details are missing?
A: If you are not able to find a channel's Credit Card details, this could mean either of the following two scenarios:
The channel did not provide their Credit Card details to the channel manager - In this instance, please check your channel extranet or contact your channel provider.
You checked for the channel's credit card details 7 days after the scheduled check out date for the reservation - You will not be able to view any credit card details after 7 days of the scheduled check-out date because the card information is permanently removed from our database after 7 days.
Q: I can't find the reservations I received prior to going live with the channel manager?
A: The channel manager displays the reservations made through your listed channels only after your has been activated with SiteMinder.
Any reservations prior to going live or reservations not made through the listed channels in the channel manager are not available.
6. Channels
Q: I can't see the channel(s) I want to add in the connect new channel list?
A: If the channel you want to connect to is not listed under connect new channel, then it means that SiteMinder currently is unable to connect to that channel. We do add-on new channels for you to connect to fairly regularly, so keep checking back to see if it is listed.
7. Mapping
To learn more, please see: Channel Manager - Mapping FAQs
Full training video