I have an existing Airbnb listing. Can I connect it to the Channel Manager?
Yes, you can connect your existing Airbnb listing to the Channel Manager.
Will my existing Airbnb listing automatically sync if I connect it to the Channel Manager?
If you have an existing Airbnb listing, and have settings already configured via Airbnb’s extranet, you can choose to Sync everything or only Sync pricing and availability to your Channel Manager when you map to Airbnb for the first time.
Once you have connected and mapped your listing, if certain settings are changed via the Airbnb extranet, you may only be able to make updates via Airbnb, and any changes made in your Channel Manager will not sync to Airbnb. You can check and edit your sync preferences in the Airbnb extranet in Listing > select your listing > Filters icon > Edit preferences > Property management software.
Can I connect more than one Airbnb listing to the same Channel Manager?
Yes, you can connect more than one Airbnb listing to the same Channel Manager, if all listings belong to the same host and are located at the same address.
Can I have more than one Airbnb host account connected to the same Channel Manager?
No, you cannot have more than one Airbnb host account connected to the same Channel Manager.
You can only connect one host ID to each SiteMinder account.
Can I connect one Airbnb host account to multiple Channel Managers?
Yes, you can connect one Airbnb host account to multiple Channel Managers. You should only connect listings located on the same address for each Channel Manager.
If you disconnect an Airbnb host account that is linked to multiple Channel Managers, it will be automatically disconnected from all of your Channel Managers. This is because our system has a single ‘host ID’ for that Airbnb host account, and all of your Channel Managers would be connected to the same ID.
Does my listing fit Airbnb’s standards for hotels and other hospitality businesses?
If you are unsure if your Airbnb listing fits Airbnb’s standards for hotels and other hospitality businesses, you can read the standards here.
Note:
If your property does not meet Airbnb’s standards, Airbnb will not set your property live.
If your channel and listing details are incorrectly filled out, Airbnb will contact your property and ask you to edit your account details before your property can be set live.
Will I keep my superhost status and reviews when connecting my Airbnb listings to the Channel Manager?
Yes, you will keep your superhost status and reviews when connecting your Airbnb listing(s) to your Channel Manager.
Do I need to accept the 'Instant Book' feature on Airbnb to connect to the Channel Manager?
Yes, if you connect Airbnb to your Channel Manager, your property will be automatically available for instant booking on Airbnb. This means that guests can book your listing instantly without needing to send a booking request and wait for your approval.
Configure the type of guests allowed to book your listing, and review your Instant book welcome message, if required.
I am logged into my existing Airbnb account, but my Channel Manager is not recognising it — why?
If you are logged into your existing Airbnb account, but your Channel Manager is not recognising it, please check that you are logged into Airbnb:
with the right Airbnb host account;
in a separate tab on the same browser you are using to connect from your Channel Manager.
If you have done the above, please check that you have completed Airbnb’s profile information. Go to Airbnb’s extranet and make sure that you have at least:
one profile picture uploaded
an e-mail address
a phone number
a work e-mail.
I am getting an ‘Account is already connected’ error — why?
If you are getting an ‘Account is already connected’ error, this could be due to the following:
Signing into the wrong Airbnb host account — if you have more than one Airbnb host account, before attempting to connect again, make sure you are signed in to the right Airbnb account you want to connect to, and it is open in a separate tab. That Airbnb account must not be connected to any other Channel Managers.
You need to clear your browser’s cache and cookies — sometimes, your browser’s cache and cookies need to be cleared, which may log you out of your accounts. As a workaround, you can try using a different browser to connect Airbnb, or log in using an incognito window.
Your Airbnb host account was connected with your Channel Manager in the past — if your Airbnb host account used to be connected to your Channel Manager, disconnect the Airbnb account before re-connecting to your Channel Manager.
To disconnect your Airbnb account, follow these steps:
In the Airbnb extranet, click on your profile picture at the top right corner.
Go to Account > Privacy and Sharing.
Scroll down to see your Connected App.
Click on Remove access.