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Map to Airbnb

How to map to Airbnb.

Updated over 2 weeks ago

Map to Airbnb

To map to Airbnb:

  1. Go to My Apps > Channel Manager > Channels.

  2. Click on Airbnb > Configure.

  3. Use the Mapping status toggle to select All or Unmapped.

  4. Locate the room rate you want to map and click on the Map to Airbnb button.

When mapping a room rate, you can:

  • Map to an active listing — content will be pre-filled from Airbnb, but can be edited.

  • Create a new listing — the only option if there is no active listing on Airbnb yet.

Mapping listing details

Room rate settings

  • Listing name (minimum 12 characters)

  • Select Yes to start updating the channel

  • Note your Listing ID (needed for Airbnb support)

  • Enhanced sync — with enhanced sync, inventory updates (rates, availability, restrictions) and all content and media will sync from your Channel Manager to Airbnb. This will override your Airbnb content. (Note: this setting was previously named "Sync all" or "Sync rates and availability")

Room details

  • Enter the number of bathrooms

  • Set up at least one bedroom, and add the bed type configuration

  • Select a minimum of two Airbnb room type facilities

Advanced notice

  • Enter hours of minimum notice required for bookings (0-168). If you allow same-day bookings, set this to '0'

  • Choose if guests can request to book with shorter notice

Instant book

Let guests book your listing instantly without needing to send a booking request and waiting for your approval. Manage which types of guests can book your property instantly:

  • Choose who can instant book (type of guests allowed): Everyone or Well-reviewed guests

  • Add an instant book welcome message (optional, 200 character limit).

  • Guests will be asked to respond to the welcome message before confirming their reservation on Airbnb. Introduce your property and ask any questions, such as reason for travel, estimated arrival time, or if transportation is needed

  • Do not include contact details in the welcome message

Pricing and occupancy

  • Included and maximum occupancy

  • Set base price

  • Enter an extra guest rate if needed (extra adult rate applies to both children and adults)

Cancellation policy

Choose a cancellation policy:

  • Flexible - Full refund up to 1 day before arrival, minus Airbnb fees

  • Moderate - Full refund up to 5 days before arrival, minus Airbnb fees

  • Firm - Full refund up to 30 days before, 50% refund up to 7 days before, then non-refundable

  • Strict (grace period) - Full refund within 48 hours of booking if booked 14+ days ahead. 50% refund up to 7 days before arrival, then non-refundable

  • Super strict 30 - 50% refund up to 30 days before arrival

  • Super strict 60 - 50% refund up to 60 days before arrival

Note: Super strict policies must be pre-approved via your Airbnb extranet

Discounts

Set up and manage discounts when mapping to Airbnb:

  • Non-refundable discount — offer a lower price when guests choose a non-refundable stay. Helps reduce revenue loss from last-minute cancellations

  • Length-of-stay discount — offer discounts to encourage longer stays. Create multiple discounts with better rates for longer bookings.

  • Early-bird discount — reward guests who book in advance (1-36 months ahead). Offer better discounts for earlier bookings

  • Last-minute discount — fill empty rooms by offering discounts for bookings close to arrival (1-28 days ahead). Offer better rates for closer arrival dates

House rules

House rules explain how guests should behave during their stay.

Choose settings for:

  • Suitable for children (2-12) — select Yes or No. If No, add an explanation

  • Suitable for infants (under 2) — select Yes if infants can stay

  • Events allowed — select Yes if parties and events can take place

  • Pets allowed — select Yes if pet-friendly

  • Maximum number of pets — select Yes if pets are allowed. If yes, select how many (1-5). The default is 5

Note: the smoking policy syncs from room type settings. This will default to Non-smoking if no policy is set.

Additional fees

All fees are optional. Leave blank if there are no fees.

  • Pet fee — only if pets are allowed. Assistance animals are excluded

  • Cleaning fee

  • Short-stay cleaning fee — a lower cleaning fee for guests booking 1-2 nights

  • Linen fee — charge per reservation or per person

  • Resort fee — charged per reservation, as an amount or percentage

  • Community fee — for building, community, or homeowner association (HOA) fees for short-term rental properties. Charged per reservation, as an amount or percentage

  • Management fee — for general admin and business expenses. Charged per reservation, as an amount or percentage

Check in Instructions

  • Select your check-in method (for example, via keypad, or receive key in person)

  • Add useful arrival information into check-in instructions

Basic information

  • Add a brief description of shared facilities guests can access (for example, your restaurant, or pool)

  • Write a detailed property description (minimum 50 characters)

Answer Yes/No and provide information for:

  • Must climb stairs

  • Potential for noise

  • Pets live on property

  • No parking on property

  • Some spaces are shared

  • Amenity limitations

  • Security cameras/recording devices

  • Weapons on property

  • Dangerous animals

  • Pool/hot tub without gate

  • Nearby lake, river, or other body of water

  • Climbing or play structure

  • Heights without rails or protection

Important safety notes:

  • You must inform guests about any potential dangers at your property, particularly for guests with disabilities, children, or pets

  • Your property must be safe for all guests

  • Any weapons must be properly stored and secured

  • Security cameras must be declared in common areas, even if not in use, and are not allowed in private spaces like bedrooms and bathrooms.

Media

During mapping, your listing media will show:

  • Images from Airbnb with an 'External' label

  • Images you can assign from your library (Property settings > Media)

Note:

  • Add at least 7 images (maximum 99)

  • At least 3 room images with a bathroom image

  • Images must be over 800 x 500 pixels

  • Click and drag to set display order

  • Not meeting media requirements may result in Airbnb rejecting your listing

Deleting External images permanently removes them from Airbnb (Airbnb listing and your Airbnb extranet). Once they're deleted, they can't be restored.

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