Map to Airbnb
To map to Airbnb:
Go to My Apps > Channel Manager > Channels.
Click on Airbnb > Configure.
Use the Mapping status toggle to select All or Unmapped.
Locate the room rate you want to map and click on the Map to Airbnb button.
When mapping a room rate, you can:
Map to an active listing — content will be pre-filled from Airbnb, but can be edited.
Create a new listing — the only option if there is no active listing on Airbnb yet.
Mapping listing details
Room rate settings
Listing name (minimum 12 characters)
Select Yes to start updating the channel
Note your Listing ID (needed for Airbnb support)
Enhanced sync — with enhanced sync, inventory updates (rates, availability, restrictions) and all content and media will sync from your Channel Manager to Airbnb. This will override your Airbnb content. (Note: this setting was previously named "Sync all" or "Sync rates and availability")
Room details
Enter the number of bathrooms
Set up at least one bedroom, and add the bed type configuration
Select a minimum of two Airbnb room type facilities
Advanced notice
Enter hours of minimum notice required for bookings (0-168). If you allow same-day bookings, set this to '0'
Choose if guests can request to book with shorter notice
Instant book
Let guests book your listing instantly without needing to send a booking request and waiting for your approval. Manage which types of guests can book your property instantly:
Choose who can instant book (type of guests allowed): Everyone or Well-reviewed guests
Add an instant book welcome message (optional, 200 character limit).
Guests will be asked to respond to the welcome message before confirming their reservation on Airbnb. Introduce your property and ask any questions, such as reason for travel, estimated arrival time, or if transportation is needed
Do not include contact details in the welcome message
Pricing and occupancy
Included and maximum occupancy
Set base price
Enter an extra guest rate if needed (extra adult rate applies to both children and adults)
Cancellation policy
Choose a cancellation policy:
Flexible - Full refund up to 1 day before arrival, minus Airbnb fees
Moderate - Full refund up to 5 days before arrival, minus Airbnb fees
Firm - Full refund up to 30 days before, 50% refund up to 7 days before, then non-refundable
Strict (grace period) - Full refund within 48 hours of booking if booked 14+ days ahead. 50% refund up to 7 days before arrival, then non-refundable
Super strict 30 - 50% refund up to 30 days before arrival
Super strict 60 - 50% refund up to 60 days before arrival
Note: Super strict policies must be pre-approved via your Airbnb extranet
Discounts
Set up and manage discounts when mapping to Airbnb:
Non-refundable discount — offer a lower price when guests choose a non-refundable stay. Helps reduce revenue loss from last-minute cancellations
Length-of-stay discount — offer discounts to encourage longer stays. Create multiple discounts with better rates for longer bookings.
Early-bird discount — reward guests who book in advance (1-36 months ahead). Offer better discounts for earlier bookings
Last-minute discount — fill empty rooms by offering discounts for bookings close to arrival (1-28 days ahead). Offer better rates for closer arrival dates
House rules
House rules explain how guests should behave during their stay.
Choose settings for:
Suitable for children (2-12) — select Yes or No. If No, add an explanation
Suitable for infants (under 2) — select Yes if infants can stay
Events allowed — select Yes if parties and events can take place
Pets allowed — select Yes if pet-friendly
Maximum number of pets — select Yes if pets are allowed. If yes, select how many (1-5). The default is 5
Note: the smoking policy syncs from room type settings. This will default to Non-smoking if no policy is set.
Additional fees
All fees are optional. Leave blank if there are no fees.
Pet fee — only if pets are allowed. Assistance animals are excluded
Cleaning fee
Short-stay cleaning fee — a lower cleaning fee for guests booking 1-2 nights
Linen fee — charge per reservation or per person
Resort fee — charged per reservation, as an amount or percentage
Community fee — for building, community, or homeowner association (HOA) fees for short-term rental properties. Charged per reservation, as an amount or percentage
Management fee — for general admin and business expenses. Charged per reservation, as an amount or percentage
Check in Instructions
Select your check-in method (for example, via keypad, or receive key in person)
Add useful arrival information into check-in instructions
Basic information
Add a brief description of shared facilities guests can access (for example, your restaurant, or pool)
Write a detailed property description (minimum 50 characters)
Answer Yes/No and provide information for:
Must climb stairs
Potential for noise
Pets live on property
No parking on property
Some spaces are shared
Amenity limitations
Security cameras/recording devices
Weapons on property
Dangerous animals
Pool/hot tub without gate
Nearby lake, river, or other body of water
Climbing or play structure
Heights without rails or protection
Important safety notes:
You must inform guests about any potential dangers at your property, particularly for guests with disabilities, children, or pets
Your property must be safe for all guests
Any weapons must be properly stored and secured
Security cameras must be declared in common areas, even if not in use, and are not allowed in private spaces like bedrooms and bathrooms.
Media
During mapping, your listing media will show:
Images from Airbnb with an 'External' label
Images you can assign from your library (Property settings > Media)
Note:
Add at least 7 images (maximum 99)
At least 3 room images with a bathroom image
Images must be over 800 x 500 pixels
Click and drag to set display order
Not meeting media requirements may result in Airbnb rejecting your listing
Deleting External images permanently removes them from Airbnb (Airbnb listing and your Airbnb extranet). Once they're deleted, they can't be restored.