If reservations from a specific channel arrive with a price of 0 in your property management system (PMS), you can usually fix this by adjusting the tax settings on the channel to “gross rates” or "rates including tax".
Most PMS only process gross rates (rates that include tax). If your channel is sending net rates (rates before tax), your PMS might display the reservation with a rate of 0.
How to adjust channel tax settings
To fix reservations showing as 0 in your PMS, you may need to adjust channel tax settings to “gross rates" or "rates including tax".
Contact your PMS provider to confirm if they only process gross rates.
If your PMS can only process gross rates (they cannot process net rates), contact the channel to check their tax settings.
Ask the channel to ensure tax settings for your property are set to "gross rates" or "rates including tax".
Example
The channel sends the reservation with rates in the "AmountBeforeTax" format.
SiteMinder translates this information to your PMS in the same format.
If your PMS only supports "AmountAfterTax" (gross rates), it may display the rate as 0.
Example XML:
<PerDayRates currency=\"EUR\">
<PerDayRate stayDate=\"2025-01-15\" baseRate=\"75.50\" promoName=\"Blue - Exclusive Discount\"/>
<PerDayRate stayDate=\"2025-01-16\" baseRate=\"75.50\" promoName=\"Blue - Exclusive Discount\"/>
</PerDayRates>
<Total amountAfterTaxes=\"161.56\" amountOfTaxes=\"10.56\" currency=\"EUR\"/> ***
</RoomStay>
To fix this specific issue, go to the channel extranet and revise the tax settings to use gross rates instead of net rates.