You can search for any reservation, cancellation or modification that thechannel manager has received.
To search for a reservation:
Click RESERVATIONS
Enter your search criteria and filter your results:
Search Criteria:
Reservation ID - The reservation identification number provided to the guest
Guest surname - The surname the guest entered when booking. When searching by guest surname only, a date range must be entered.
Show dates by - Enter a date range and select if you want to search by the check-in date or the date the reservation was made
Filter results by:
Channels - Select the booking channels to include in your search results
Booking status - Filter by BOOKED , MODIFIED or CANCELLED reservations
PMS status - If you have an integrated PMS you can filter reservations by DELIVERED , FAILED or PENDING
Click the
Matching reservations will be displayed in the search results. Click the Reservation ID to view more information about a reservation. Click to export a .CSV file to be opened in spreadsheet applications such as Microsoft Excel, Apple Numbers, etc.
Please note: Some channels' reservations are not processed by the channel manager and won't appear in the reservation search results.
Please note: Cancelled reservations do not automatically update room type/rate availability. You will need to update the availability if you wish to make the cancelled room available.
Please note : Guest Personally Identifiable Information (PII) is masked 180 days after the reservation check out date