💡 Important to know:
Reservation delivery statuses can help you perform a health check on reservations sent to your PMS, and if necessary, identify errors and solutions.
To check the status of a reservation sent from your channel manager to your PMS, go to My apps > Channel Manager > Reservations.
If a reservation has not been delivered from a channel to your channel manager, you will not be able to find it in either the channel manager or your PMS.
We cannot inform you about reservation delivery failures that have not reached our channel manager, however the corresponding channel should notify you if it occurs.
Channel reservation delivery consists of two key components:
Delivery from the channel to the channel manager, and
Delivery from the channel manager to your Property Management System (PMS).
As a result, this article covers checking the statuses of reservations sent from the channel manager to your PMS as well as assisting a connectivity provider in troubleshooting issues.
Check the statuses of reservations sent to your PMS
In My Apps > Channel Manager, there are three areas where you can check the delivery status of a reservation.
Reservations page — click on the more filters button and filter by All PMS status to see all reservations that share the same status.
A reservation — open a reservation to see its delivery status, and click on it to learn more. If you do not understand any of the error messages potentially listed here, .
Notifications page — click on the bell button at the top to view Reservation delivery failures.
Review the delivery statuses
The delivery statuses are as follows.
Delivery status | Next steps |
DELIVERED | No further steps are required. |
PENDING | This status usually lasts for a few minutes before changing to Delivered, or in some rare cases, Failed. |
FAILED | Read the error messages to see if any actions are required — this information was also e-mailed to you when the reservation failed to be delivered to your PMS.
The reservation message will be re-queued for delivery to your PMS. However, if the message reappears in the Failed list, please review the reason for the failure and act accordingly. |
(No status) | You will not be able to resend a reservation to your PMS if it does not have a delivery status; enter it into your PMS manually to help prevent overbooking. To avoid this error in the future, make sure you have completely mapped your booked channel to the channel manager.
If your channel is fully mapped, but a reservation was not delivered to your PMS and there is no status indicating why, please contact our support team. |