About the Lifecycle Audit
Sometimes you might want to find out when certain changes where made in your channel manager and by which user.
The Lifecycle Audit is a feature of the channel manager that allows you to check the Audit logs for your channel manager room rates, your channel room rates, your channel settings, and the yield rules set up in your channel manager.
Audit logs will let you check which actions were performed when by which user.
(If the user has been masked with asterisks (i.e. **) in the Audit log, this means that the user was a SiteMinder employee. If you require more information about this particular action, please reach out to our Support team.)
Please note:
Some life cycle actions may not be reflected within audits that were actioned prior to February 2021.
Audit log for channel manager room rates
Your channel manager room rates are the rates you have set up for each of your room types, with their rack rate, default restrictions and derivations from other room rates.
To run the Audit log for channel manager room rates:
Navigate to the channel manager's Rooms & Rates tab
Under the Room types tab, you will see all room types with the rates assigned to them
Click on the specific room rate you wish to audit
In the displaying options menu, select Audit
Information in the Audit log
The Audit log for the channel manager room rate will give you a log of various events, such as:
when the room rate was created
default restrictions (Release Period/Min Stay) at the time of creation
changes to rack rate or restrictions
changes to rate configuration (Manual to Derived and vice versa)
PMS Room Mapping (if applicable)
Room Mapping (Mapped to/ Disconnected from Channel)
If the Action item for the event shows up in blue , you can get more details for the event by clicking on the Action item.
Audit log for channel room rates
Your channel room rates are the room rates you have mapped to channels. Every time you map a room rate to a channel, this mapping is creating a channel room rate.
To run the Audit log for channel room rates:
Navigate to the channel manager's Channels tab
Select the Channel for the channel room rate you wish to audit
In the Channel's Rooms & Rates tab, you will see all your current channel room rates
In the third column Channel rate, click on the specific channel room rate you wish to audit
In the displaying options menu, select Audit
Information in the Audit log
The Audit log for the channel room rate will give you a log of various events, such as:
the lifecycle of the channel room rate, i.e. when it was created
the Status of the channel room rate (Enabled/Disabled)
rate configuration (Derived rates, Manual rates, Rate overrides)
room mapping, i.e. which rate on the channel has it been mapped to
If the Action item for the event shows up in blue , you can get more details for the event by clicking on the Action item.
Audit log for channel settings
You can check the audit logs for each of your connected channels' settings.
To run the Audit log for channel settings:
Navigate to the channel manager's Channels tab
Click on the name of the Channel you wish to audit
In the displaying options menu, select Audit
Information in the Audit log
The Audit log for the channel settings will give you a log of various events, such as:
Lifecycle (Enabled/Disabled)
Channel Config (for example, Hotel Code, Password, Reservation email)
Rate Config (Rate Modification on channel level)
Currency Conversion
If the Action item for the event shows up in blue , you can get more details for the event by clicking on the Action item.
Audit log for yield rules
For any yield rule you have set up in your channel manager, you have the option to view its Audit log.
To run the Audit log for yield rules:
Navigate to the channel manager's Yield rules tab
Click on the name of the Yield rule you wish to audit
In the displaying options menu, select Audit
Please note : If the tab "Yield rules" does not show up in your SiteMinder channel manager, you might not have activated them yet. You can do this in your channel manager's property settings.
Information in the Audit log
The Audit log for the channel settings will give you a the Yield Rules Lifecycle Events, such as when it was created, and when it was updated. If you click on the blue item under Action, a window will display the settings for the yield rule as they were set with this lifecycle event.