Virtual credit cards
Booking.com creates a virtual credit card (VCC) — a unique, randomly generated number that functions as a digital version of an existing credit card — for their bookings so you do not have to spend time pre-authorising and validating credit cards yourself. Then when they send reservations to your platform, they will specify if the payment card used for the reservation is a VCC.
Our platform accepts updates to payment card information on reservations, modifications, and cancellations, and as a result, the following fields can be updated: Payment type, Balance, Activation date, and Deactivation date.
💡 We recommend reading Booking.com's policy for charging VCCs.
Manage Booking.com reservations
You will see a Manage reservation tab when opening a Booking.com reservation in our platform.
To reach the Manage reservation tab, follow the steps below.
Go to the Reservations page and search for a specific reservation or group of reservations.
In the search results, click on the reservation ID number on a Booking.com reservation.
In the new booking details window, click on the ellipsis button and select Manage reservation.
Choose one of the following options (explained in the sections below):
Report payment card
Request cancellation of reservation
Mark as no-show
Report payment card
Selecting this option lets you report an invalid payment card, which as detailed below, leads to one of two possible outcomes.
If successful, a confirmation window will appear.
If unsuccessful, you will receive a red error message. (For further assistance, please visit Booking.com’s extranet.)
Request cancellation of reservation
Pick this option if you would like to cancel a reservation due to an invalid payment card.
There will be one of two outcomes:
If successful, you will receive a green confirmation window, followed shortly by a reservation cancellation e-mail from Booking.com.
If unsuccessful, you will see a red error message. (For further assistance, please visit Booking.com’s extranet.)
Mark as no-show
Choose this option if you want to inform Booking.com that a guest did not show up for their reservation.
Click on Mark as no-show and follow the steps below.
Tick any Applicable rooms.
Select if you Would you like to waive the no-show fee for this reservation?
Select Yes or No.
Click on Yes, mark as a no-show to send the request to Booking.com.
There will be one of two outcomes:
If successful, a confirmation window will open.
If unsuccessful, you will receive a red error message. (For further assistance, please visit Booking.com’s extranet.)
Reservation e-mails
We send you reservation e-mail notifications via the e-mail address listed in our platform under Distribution > Channels > Booking.com > Channel settings.
Our platform will send you a notification e-mail whenever a reservation is created, modified, or cancelled via Booking.com.
💡 Booking.com also sends reservation e-mail notifications to guests.
Booking.com pricing models
Booking.com has two pricing models that you can choose from:
Standard pricing
Occupancy-based pricing
💡 If you want to change your Booking.com pricing model, contact our support team, and after a minimum of three days, they will enable you to set the mapping with the new pricing model.
Standard pricing
With the standard pricing model, each room is assigned a daily price regardless of the number of guests staying in it; in other words, the reservation total depends on the number of days — not the number of guests — booked for the room.
➕ For example, if a guest books a room with a maximum occupancy of three people and the price per night is AUD 100, the price will stay the same whether one, two, or three guests stay in the room.
You can also set a Single guest discount for one-person reservations when mapping. The value is filled automatically by default, with the number entered on the room rate’s Single guest discount, however, if you want to override this setting, just follow the steps below.
Click on the lock icon.
On the drop-down menu, choose one of the following options:
Amount — enter a fixed amount as a discount of the daily price.
Percentage — enter a percentage value as a discount of the daily price.
Click on Save.
Occupancy-based pricing
With the occupancy-based pricing (OBP) model, Booking.com lets you vary a room’s nightly price depending on the number of guests staying in it.
➕ For example, if a guest books a room with a maximum occupancy of four people, and the price per night is AUD 100 with an Extra adult rate of AUD 20 for additional guests, the price for two, three, and four guests would be AUD 100, AUD 120, and AUD 140, respectively.
When using this model, you will have to enter additional information in the Occupancy details section while mapping. The below settings are inherited by default from their room rate and will require you to click on each lock to override them.
Included occupancy — the number of guests included in the rate set on your inventory.
Maximum occupancy — the maximum number of guests who can stay in the room.
Extra adult rate — the amount charged for each extra guest
Single guest discount—this option is for one-person reservations. (This feature will not be available if our platform has been enabled for Occupancy-Based Pricing, whereas Booking.com has not.)
💡 If you want to modify the above default settings, you can change their values directly via the room rate.