Customer Support

This article explains how to configure a scheduled email to be sent to certain guests, by adjusting the email’s Segmentation settings.

Email segmentation

Segmenting your emails - what is it, is it useful for you, and should you do it?

Best practice advice to ensure you get the best possible performance with your emails

Learn how to send a test email and be aware of certain limitations when sending test emails.

This article covers the components of a scheduled email, explaining the format and how to personalise an email using guest reservation data.

This article covers which scheduled messages you can send to your guests, and how to set them up.

Learn how to set up a scheduled email to be sent when a reservation is modified.

Learn how to configure the Sending rules settings for scheduled messages.

Preventing certain people or email domains from receiving your Guest Engagement emails

Learn the many different ways you can utilise announcement emails at your property!

Send a one-time email to a group of guests that you select

Setting up and managing your pre, during, and post-stay messages.

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